General Shipping Information
All order shipments include tracking details, which are sent via email once your shipping label has been generated.
Regular shipping within Canada can take between 5-10 business days, and regular shipping within the USA and Internationally can take 2-3 weeks. Canada Post suggests that the maximum shipping time for a domestic package is 6 weeks, while the maximum time for a package to ship to the USA/internationally is 3 months. If you have not received your order within those maximum times, please contact us at email@example.com.
Local orders may only be picked up every Thursday between 11AM-4PM. We are located in the Strathcona neighborhood in Vancouver, BC. Your Order Confirmation email will include the pickup address and what to do when you arrive for your order.
If you are unable to pick up your order in our allotted window, please email firstname.lastname@example.org and we will do our best to arrange alternate pickup details.
During online sales such as Marianas Trench Day & Black Friday, please expect delays in shipping times as the 604 shop team will be working as quickly as possible to fill all invoices in the order they are received. If you have selected a delivery system that includes a tracking number it will be sent to you. If you receive a tracking number, please note that this does not mean that your order has been shipped out yet. Due to high volumes, the tracking number is automated before the parcel is put together. Packages are made after shipping labels to ensure the general speed of all sale orders received during sales.
All sales are final, we are unable to offer exchanges or offer order changes. In cases of damaged or missing product please contact email@example.com regarding refunds.