Shipping & Returns

Regular shipping within Canada can take between 5-10 business days, and regular shipping within the USA and Internationally can take 2-3 weeks. Canada Post suggests that the maximum shipping time for a domestic package is 6 weeks, while the maximum time for a package to ship to the USA/internationally is 3 months. If you have not received your order within those maximum times, please contact us at shop@604records.com. Please review the details on canadapost.ca to figure out which shipping method is best for you as only some methods include tracking numbers.​

During online sales such as Marianas Trench Day & Black Friday, please expect delays in shipping times as the 604 shop team will be working as quickly as possible to fill all invoices in the order they are received. If you have selected a delivery system that includes a tracking number it will be sent to you. If you receive a tracking number, please note that this does not mean that your order has been shipped out yet. Due to high volumes, the tracking number is automated before the parcel is put together. Packages are made after shipping labels to ensure the general speed of all sale orders received during sales.

All sales are final, we are unable to offer exchanges or offer order changes. In cases of damaged or missing product please contact customerservice@604records.com regarding refunds.