FAQ

How can I contact customer service?
Email store@604records.com and we will work to get back to you as soon as possible. Please note during periods such as Marianas Trench day (Oct 3) there may be slight delays in communication due to the volume of requests. 

How long will shipping take?
We ship out of Vancouver BC Canada. Shipping time depends on location. We use either Chit Chats or Canada Post for most orders in Canada. UPS Tracked Packet for the United States, and UPS tracked packet international for international orders.

U.S. Orders - Customs Delays and Tariffs
Due to the new tariffs imposed by the U.S. government, orders may take longer to pass through customs due to the increased amount of inspections. It may look like your order is not moving when you check tracking, but it is simply waiting to get through the border and tracking will start updating again once it has moved into the U.S. You may also be required to pay for the new tariffs on some product when placing an order, which will appear as a separate line item at check out. *PLEASE NOTE that vinyl and CD orders are exempt from tariffs! 

Local Pickup

Local orders may be picked up during business hours from Monday-Friday between 9AM-5PM. We are located in the Strathcona neighborhood in Vancouver, BC. Your Order Confirmation email will include the pickup address and what to do when you arrive for your order.

If you are unable to pick up your order in our allotted window, please email store@604records.com and we will do our best to arrange alternate pickup details. 

Exchanges, refunds, change order.
All sales are final, we are unable to offer exchanges or offer order changes. In cases of damaged or missing product please contact store@604records.com regarding refunds.

Stock status

• In stock – we currently have this item in stock
• Out of stock – the item is currently out of stock
• Pre-order – the item will be released at a later date. We aim to ship slightly in advance so customers are hopefully able to get the item on the day of release.

I’m looking for an item that’s out of stock.
We do our best to restock items as fast as possible, however for some items such as vinyl records it may take longer to restock depending on the time required to repress them.